Last update: October 21, 2025
Responsible: Evo Group International LLC (trading as Evo Global)
Address: 30 N Gould St, Ste R, Sheridan, WY 82801, USA
Support: support@evoglobal.online (M-F, 10:00-18:00 CST)
Digital Notice. The EvoGlobal Educational Platform is a digital-only product. All purchases grant immediate online access to content and functions within the platform. There is no shipment of physical goods.
1) Scope and general principle
- This policy applies to all purchases of digital products, memberships and educational software from the EvoGlobal Education Platform made through our sites and/or apps.
- General rule: Due to the digital nature and immediate access, purchases are non-refundable once access to the platform has been granted or content has been consumed, except for the exceptions indicated in this policy or when required by applicable law.
2) Exceptions allowing reimbursement
We may issue a refund when any of the following cases are verified:
- Accidental duplicate purchase of the same product/plan.
- Charge in error (incorrect amount or currency attributable to the platform).
- Demonstrable unauthorized transaction (actual fraud) as reviewed by our team.
- Technical access impossibility attributable to the platform, not resolved by support within a reasonable period of time (up to 72 hours from your notice and collaboration).
- Manifest error in price or description.
In all cases, we may revoke access to the associated content/plan once the refund has been issued.
3) Subscriptions, Renewals and Cancellations
- You can cancel at any time from your account to stop future charges.
- Cancellations take effect at the end of the current period already paid; we do not make prorated refunds for partial periods already elapsed.
- To avoid the following charge, we recommend that you cancel at least 24 hours before the renewal date.
- After canceling, you will receive a confirmation email and you will be able to continue using the service until the end of your current period.
4) How to request a refund (when applicable)
Send an email to support@evoglobal.online with:
- Subject: "Reimbursement request".
- Full name and email of the account
- Order ID (or date and amount)
- Description of the reason and, if applicable, evidence (screenshots, error message, etc.)
Our team will evaluate your case and get back to you within 3 to 5 business days.
5) Method, terms and currency of reimbursement
- Approved refunds are issued to the same method of original payment.
- The crediting time depends on the issuer of the payment method (usually 5-10 business days after our confirmation).
- Currency exchange charges, bank or payment platform fees are non-refundable if they are unrelated to Evo Global.
6) Chargebacks
We ask you to contact us first before initiating a chargeback; most issues are best and fastest resolved via support.
If a chargeback is opened, we may temporarily suspend access to the platform until resolution and incorporate information (invoices, access logs) to clarify the situation with the payment processor.
7) Local and legal provisions
Where applicable law grants additional rights of cancellation or refund (e.g., consumer regulations in your country), we will respect them in accordance with the applicable requirements and limits, especially in the case of digital content to which you have consented to immediate access.
8) Contact
Evo Group International LLC (Evo Global)
30 N Gould St, Ste R, Sheridan, WY 82801, USA
Support email: support@evoglobal.online