Last update: October 21, 2025
Responsible: Evo Group International LLC (trading as Evo Global)
Address: 30 N Gould St, Ste R, Sheridan, WY 82801, USA
Support: support@evoglobal.online (M-F, 10:00-18:00 CST)
Digital only. The EvoGlobal Educational Platform is a digital-only product. All purchases grant online access within the platform. We do not ship physically.
1) Scope of this policy
This policy applies to the delivery of memberships, courses, content and features accessible within the EvoGlobal Education Platform upon confirmation of payment.
2) When is it considered "delivered"?
Digital delivery is considered completed when:
- Access is enabled in your account on the platform and / or
- A confirmation email is sent with access instructions.
Our system logs and confirmation emails constitute proof of digital delivery.
3) Activation times
- Immediate access: usually within minutes of payment approval.
- If you do not see your access within 24 hours, please write to support@evoglobal.online with the order ID.
4) How to access the content
- Log in to your EvoGlobal Education Platform account.
- You will see your active plans and available modules.
- If this is your first purchase, you will receive a welcome email with login and/or password reset steps.
5) Minimum technical requirements
- Stable Internet connection.
- Updated browser (Chrome, Safari, Firefox, Edge).
- For the app, the minimum version of the operating system indicated in the corresponding store.
6) Access incidents
If you cannot access:
- Check your confirmation email and spam folder.
- Try a password reset.
- Contact support@evoglobal.online with screenshots, account email and order ID.
If the incident is attributable to the platform and is not resolved within a reasonable period of time, the Refund Policy applies.
7) Verification and security
To prevent fraud/abuse, we may apply:
- Verification of identity or ownership of the payment method.
- Limits of devices or simultaneous sessions.
- Temporary blocking of unusual activity (you will be notified by mail).
8) Content and availability
- Some courses/modules may be upgraded or replaced with new versions without notice to improve the experience.
- We will be able to schedule technical maintenance (we will try to schedule it during off-peak hours).
- We will notify you by mail or within the platform when there are relevant changes.
9) Ownership and use
Access is personal and non-exclusive; it does not grant rights of reproduction or distribution of the content.
Use is governed by the Terms of Service.
10) Relationship with other policies
- For returns or duplicate purchases, please refer to the Refund Policy.
- The processing of personal data is governed by the Privacy Policy.
- Use of the service is governed by the Terms of Service.
11) Contact
Evo Group International LLC (Evo Global)
30 N Gould St, Ste R, Sheridan, WY 82801, USA
Support email: support@evoglobal.online